The State of Support Services 2025 explores how organizations can overcome evolving support challenges by aligning with business goals, adopting AI for efficiency, and enhancing customer experience through integrated service models.

Skills shortages in the service industry are reducing growth potential and are impacting customer experience negatively.The challenge for service leaders is to win and retain talent as well as redesigning service business models into high-efficiency, remote delivered services that better leverage knowledge and require less resources to sell and deliver services.Research and best practices.

Europe’s Leading Event for Service, Support and Customer Success