08|12|2016 1 hour Webinar (13:00EST) : "2017 CX Trends : The Increasing Impact of Personalization and Emotion"

For the past three years, InMoment has conducted a study examining how North American customers and brands prioritize essential elements of CX, as well as exploring emerging trends. The findings have been striking, revealing massive disconnects between how brands and their customers view customer experience, as well as a few fascinating areas of alignment.

In our study for 2017, we have expanded our reach to include a vast array of customers and companies from across North America, Europe, Australia, and New Zealand. In this webinar, Brennan Wilkie, InMoment's Senior Vice President of Customer Experience Strategy, will discuss the findings, including:

• How countries and continents compare and contrast in driving customer satisfaction and loyalty
• The nuanced differences between consumers across cultures
• How customers and brands view personalization and what that means for your business
• Which emotions customers identify with great experiences versus bad experiences

Speaker :Brennan Wilkie, Senior Vice President, Customer Experience Strategy

Information and registration