14|12|2016 1 hour Webinar (11.00 EST) : "Redefining CRM: From Reactive to Proactive Customer Service"

Leading organizations are blazing a new trail when it comes to customer service, taking their stance from reactive to proactive in solving customer issues.

Join Frost & Sullivan and ServiceNow as they discuss new approaches to customer service management that can help you eliminate the reasons why customers call in the first place–including self-service, automation, and the ability to connect customer service to the rest of the enterprise to resolve issues.

Information and Registration

This proactive approach is not only possible, it’s profitable.