The World’s Most Important Gathering of CSCOs and Supply Chain Executives™ to discover insights on how CSCOs and supply chain leaders should predict disruptions, drive innovation and build resilient, tech-enabled supply

Field Service Directors gather to discuss the major transformations due to globalization, digitization and changing customer behaviours. Service businesses to understand the need to adapt in order to build a world-class proactive division that will converge machine, data, and customer satisfaction.

As automation and AI transform service roles, human expertise becomes more valuable than ever. While machines handle routine tasks, soft skills like empathy, creativity and relationship management — areas where AI still cannot match humans — are emerging as strategic priorities. With research showing rising demand for social and emotional skills alongside technical capabilities, organisations must rethink how they assess and develop talent in a hybrid human-machine environment

The Global Conference for Leaders in Customer Success, Service & Support