AFSMI-NL Nieuws
01|02|2025 Gartner: 'Third-party GenAI-tools gaat klantenservice naar hoger niveau tillen
Organisaties lossen 40% van alle klantenserviceproblemen tegen 2027 volledig op met behulp van dergelijke toolsmeer...
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01|02|2025 Adopting AI isn’t about hopping on a tech bandwagon. It’s about solving real problems for real people.
The real challenge is using it to create actual value for customers.meer...
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31|01|2025 Trendwatcher Richard van Hooijdonk: Langer én gezonder leven: de technologie van de toekomst
Kunnen we binnenkort allemaal 100 worden?meer...
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31|01|2025 Sustainability Driving Profitable Growth in Services
The Challenge: Cyclical Revenue Streams in Equipment Manufacturingmeer...
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06|01|2025 MCkinsey report: "Charting a path to the data- and AI-driven enterprise of 2030"
Everything, everywhere, all at oncemeer...
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03|01|2025 Transforming Service into Experience: The Power of Personal Connection
Best practices example from Capital One that highlights how a business can transform a simple service interaction into an unforgettable experiencmeer...
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02|01|2025 Copperberg: "Changes in the Field: New Service Contracts and Predictive Maintenance Explained by Experts"
Is predictive maintenance the new standard?meer...
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