AFSMI-NL Nieuws
01|11|2024 Gartner: top 10 strategische techtrends voor 2025
AI-imperatieven en -risico's, nieuwe grenzen van computing en synergie tussen mens en machine. meer...
01|11|2024 How to Improve Call Center Customer Service
Including:10 Call Center Best Practicesmeer...
31|10|2024 How to Drive Service Revenue Strategy with Proactive Field Service Models
Transitioning from Break-Fix to Proactive Service Modelsmeer...
02|10|2024 The 10 Biggest AI Trends Of 2025 Everyone Must Be Ready For Today
The hottest topics and talking points around AI and automation over the next 12 months.By Bernard Marrmeer...
02|10|2024 Embracing the Next Wave
Understanding the Potential of Generative AI in Field Service Management(pdf)meer...
02|10|2024 Lessons from Amazon, Walmart, and Zara: How Operational Excellence Can Improve Customer Experience
How businesses that master the balance between operations and CX can outperform their competitors, using real-world examples from companies like Amazon and Zara.meer...
01|10|2024 McKinsey : The evolution of customer care: AI and the Gen Z effect
Gen Z’s influence on consumer behavior and employment trends is driving contact center leaders to integrate AI, adapt to market changes, and implement holistic strategies for customer care.meer...
