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01|10|2025 The 8 AI Trends For 2026 That Everyone Must Be Ready For Now, by Bernard Marr
AI will continue to create fantastic opportunities, from improving standards of healthcare and education to boosting scientific discovery to simplifying and streamlining our lives in any number of ways. At the same time,...meer...
30|09|2025 McKinsey "What is leadership"
Leadership development, according to the book, is a journey of personal growth and improvement that helps a person challenge their current psychological and emotional conditioningmeer...
29|09|2025 Building a Future-Ready Service Model: How Tomra Transformed Service from Reactive to Predictive
What if your service department could predict a problem before it even happens? For Tomra, this question isn’t hypotheticalmeer...
02|09|2025 Top 3 Strategic Priorities for Tech Services Leaders.Leadership Vision >
Key questions addressed:Major Trends,Top Priorities and Actions to be taken by Service Leadersmeer...
01|09|2025 GARTNER report: 11 Fundamental Capabilities to Build Your Customer Self-Service Portal(pdf)
Key findings and recommendations regarding Digital Portalsmeer...
01|09|2025 How Much Does It Cost to Outsource Customer Service in 2025?
Factors Influencing Customer-Service Outsourcing Costs,Pricing Models for Outsourcing Customer Service ,Checklist outsourcing partners and moremeer...
30|08|2025 Executives’ Guide to Customer Experience Value: Metrics
Do “customer experience metrics” enrich your understanding of:the customer,their experience,value to them?meer...
