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03|02|2023 Your Guide to Building Your First Customer Success Team
What should you look for when hiring customer success talent, and what roles will they play in your organization?meer...
03|02|2023 TrendsVerwachting 2023 ++ by trendwatchers Richard&Mieke Lamb
"2023 Het jaar van de alternatieven"meer...
02|02|2023 The Future Of Field Service: Top Trends For 2023
Top priorities of decision makers involved with organizations reliant on field service. meer...
01|02|2023 What is Customersatisfaction score (CSAT) and How to Boost it Using Chatbots
Explanation and best practice how to implement CSAT meer...
03|01|2023 IDC FutureScape: Worldwide Future of Digital Innovation 2023 Predictions
The rate of innovation in organizations with excellent enterprise intelligence was on average 2.5x faster than organizations with poor enterprise intelligence....meer...
03|01|2023 A Quick Guide to Customer Journey Mapping
Best Practices and Practical Steps to Building a Journey Mapmeer...
02|01|2023 10 Customer Experience Trends for 2023 (and beyond)
The biggest CX trends for the coming months, perhaps even years, will circle around creating happiness, assurance and peace of mind for your customers, a lot of whom are really stressed about their difficult context. This is the...meer...
