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03|09|2023 Taking Customer Success from Art to Science
Key takeaways from presentations by Gainsight and Cisco and shed light on their strategies and experiences in turning customer success into a formidable driver of financial success.meer...
02|09|2023 11 Ways to Use Chatbots to Improve Customer Service
Tomorrow’s chatbots will inevitably reach new levels of sophistication, with a deeper ability to understand customer intent, emotions, and preferences.meer...
02|09|2023 Selecting the right IT solution to support B2B manufacturing services (by Noventum)
Moving Towards PREDICTIVE Services and Proactive Outcome–Based Service Solutions.A 7-STEP CHECKLIST for...meer...
01|09|2023 Design Considerations For Your Customer Onboarding Process
"ONBOARDING"who’s responsible, is automation OK and what are the key design considerations for this process?meer...
31|08|2023 State of Service 2023 report by IFS (pdf versie)
A Global View into the Biggest Trends and Challenges Facing Field Service Companies Today meer...
25|08|2023 Unlocking the power of AI Survey Deloitte
Organisations are struggling to scale AI to reach their target level of maturity...meer...
06|06|2023 From reactive to proactive: 7 ways to use AI in sales and call centers
What makes AI so attractive for the customer service industry, what opportunities are already available, what can we expect in the near future, and where is this technology headed?meer...
