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01|09|2022 Gartner:You’ll Be Breaking Up With Bad Customers — and 9 Other Predictions for 2022 and Beyond
Gartner’s top predictions for 2022 and beyond reflect three main themes in the pandemic era: human centricity, resilience and the ability to reach beyond our expectations. meer...
31|08|2022 8 Actionable Tips to Get Beneficial Customer Feedback
Since 90 percent of customers are influenced by positive reviews when buying, feedback also makes a huge difference to the reputation of your businessmeer...
24|08|2022 10 Tips for Success with Subscription Business Models
The Opportunities & Challenges of a Subscription-Based Modelmeer...
04|07|2022 SalesForce FOURTH EDITION "State of Service" Report (48 pages)
Insights from over 7.000 customer service professionals worldwidemeer...
03|07|2022 Gartner komt met top vijf zakelijke privacy-trends tot 2024
Organisaties wereldwijd moeten zich concentreren op vijf privacy-trends om te kunnen voldoen aan wettelijke vereisten. Over een paar jaar zullen de data van zo’n 75 procent van de wereldbevolking vallen onder privacy-regulering...meer...
02|07|2022 McKinsey Report June22: "Human capital at work: The value of experience"
The most effective way for an individual to maximize the “experience effect” is to join an organization that prioritizes and strengthens their development.meer...
02|06|2022 Streamline Your Customer Onboarding Through Early Evaluation
2022 benchmark data shows that 55% of organizations have created a customer journey map. However, only 4.7% of these organizations include the customer in the journey creation exercise. meer...
