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05|05|2022 6 Reasons Why Unstructured Data Is Key to an Effective Retention Program
While structured customer data can tell you how many customers may cancel, unstructured data can reveal your customers’ wants, needs, concerns, expectations, and reasons for potentially cancelingmeer...
03|05|2022 The 7 Biggest Performance Review Mistakes You Must Avoid
Performance reviews can be really productive or really poor. Learn how to drive high performance by avoiding these 7 review mistakes.meer...
02|04|2022 Introducing 5 New Self Service Metrics
Why are "Traditional Agent Performance Metrics" No Longer Relevant?meer...
01|04|2022 Optimizing Self-Service: Lessons Learned from Our Chatbot Journey
Best practices,do's and dont's with Chatbox technology and 4 lessons learned while working to improve customer self-service. meer...
31|03|2022 Oracle:What’s Next in Field Service
Say hello to digitally powered service meer...
31|03|2022 How Augmented Reality (AR) Continues to Transform Customer Experience
AR customer experience strategies allow organizations to effectively interact with customers at every stage of the customer journey.meer...
03|03|2022 Essential Guide to Professional Services Growth Strategy
Professional Services Business model ,strategies and best practices for growthmeer...
