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02|01|2023 10 Customer Experience Trends for 2023 (and beyond)
The biggest CX trends for the coming months, perhaps even years, will circle around creating happiness, assurance and peace of mind for your customers, a lot of whom are really stressed about their difficult context. This is the...meer...
05|12|2022 SaaS Companies;Factors Depressing Profitability and What to Do About Them
There are new expectations for what defines a highly valuable SaaS businessmeer...
04|12|2022 The Top 4 Internet Of Things Trends In 2023
In 2023, it’s predicted that there will be more than 43 billion devices connected to the internet.meer...
02|12|2022 Reaching New Levels of Loyalty and Growth with Personalized CX
63% of consumers and 76% of B2B buyers expect businesses to know their unique needs and expectationsmeer...
01|12|2022 How to Navigate the 5 Stages of Organizational Maturity in Digital Transformation
In contemplating digital transformation program investments, executives ask two things: What is the current state costing us, and does it make economic sense to fix it?meer...
30|11|2022 Best Practices for Customer Success Compensation Plans
90% of CSM's have some variable incentive which could be a variable bonus, quota, or both.meer...
28|11|2022 4 Growth Pitfalls of Employee, Partner, and Customer Experience Strategies in Hard Times
What seems logical in hard times may be opposite of what’s best for growth.meer...
