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02|09|2022 "How To Amplify Customer Relations In The Metaverse" by Bernard Marr
Many companies that found they were not set up to accommodate their customers’ needs through digital channels struggled, while those that had invested in social media, video chat, online customer service, and emerging...meer...
01|09|2022 Gartner:You’ll Be Breaking Up With Bad Customers — and 9 Other Predictions for 2022 and Beyond
Gartner’s top predictions for 2022 and beyond reflect three main themes in the pandemic era: human centricity, resilience and the ability to reach beyond our expectations. meer...
31|08|2022 8 Actionable Tips to Get Beneficial Customer Feedback
Since 90 percent of customers are influenced by positive reviews when buying, feedback also makes a huge difference to the reputation of your businessmeer...
24|08|2022 10 Tips for Success with Subscription Business Models
The Opportunities & Challenges of a Subscription-Based Modelmeer...
04|07|2022 SalesForce FOURTH EDITION "State of Service" Report (48 pages)
Insights from over 7.000 customer service professionals worldwidemeer...
03|07|2022 Gartner komt met top vijf zakelijke privacy-trends tot 2024
Organisaties wereldwijd moeten zich concentreren op vijf privacy-trends om te kunnen voldoen aan wettelijke vereisten. Over een paar jaar zullen de data van zo’n 75 procent van de wereldbevolking vallen onder privacy-regulering...meer...
02|07|2022 McKinsey Report June22: "Human capital at work: The value of experience"
The most effective way for an individual to maximize the “experience effect” is to join an organization that prioritizes and strengthens their development.meer...
