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02|04|2022 Introducing 5 New Self Service Metrics
Why are "Traditional Agent Performance Metrics" No Longer Relevant?meer...
01|04|2022 Optimizing Self-Service: Lessons Learned from Our Chatbot Journey
Best practices,do's and dont's with Chatbox technology and 4 lessons learned while working to improve customer self-service. meer...
31|03|2022 Oracle:What’s Next in Field Service
Say hello to digitally powered service meer...
31|03|2022 How Augmented Reality (AR) Continues to Transform Customer Experience
AR customer experience strategies allow organizations to effectively interact with customers at every stage of the customer journey.meer...
03|03|2022 Essential Guide to Professional Services Growth Strategy
Professional Services Business model ,strategies and best practices for growthmeer...
02|03|2022 Managed Services Trends in 2022
Managed services has been growing at a rate of 20% or more for the past 24 months!meer...
01|02|2022 The Growth Engine Too Many Companies Overlook: Employees!!
Companies trying to innovate or acquire their way to growth should consider another strategy: economic engagement. Dennis Campbell says five steps can help organizations cultivate an ownership mindset among employeesmeer...
