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26|02|2025 Customer Experience Predictions for 2025: Insights from the Field
As we begin 2025, customer experience (CX) continues to evolve, driven by technological advancements, shifting consumer expectations, and an ever-deepening focus on emotional engagementmeer...
Categorie: Home, AFSMI-NL
25|02|2025 Service at the Speed of Conversation: IFS Service Industry Predictions 2025
Artificial Intelligence (AI), and now increasingly agentic AI, continue to drive transformative advances for service providers.meer...
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01|02|2025 Gartner: 'Third-party GenAI-tools gaat klantenservice naar hoger niveau tillen
Organisaties lossen 40% van alle klantenserviceproblemen tegen 2027 volledig op met behulp van dergelijke toolsmeer...
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01|02|2025 Adopting AI isn’t about hopping on a tech bandwagon. It’s about solving real problems for real people.
The real challenge is using it to create actual value for customers.meer...
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31|01|2025 Trendwatcher Richard van Hooijdonk: Langer én gezonder leven: de technologie van de toekomst
Kunnen we binnenkort allemaal 100 worden?meer...
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31|01|2025 Sustainability Driving Profitable Growth in Services
The Challenge: Cyclical Revenue Streams in Equipment Manufacturingmeer...
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06|01|2025 MCkinsey report: "Charting a path to the data- and AI-driven enterprise of 2030"
Everything, everywhere, all at oncemeer...
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