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02|07|2024 Gartner Report: Strategy and Leadership Predictions for Service and Support Leaders in 2024(pdf)
Gartner:We expect that customer service and support leaders who leverage generative AI to enable human contact will be more successful than those who leverage it to reduce human contact by eliminating assisted service.meer...
01|07|2024 Customer Service in the Age of 24/7
As of 2024, 78% of consumers say that even when they’re able to connect with a 24/7 virtual assistant, they still require additional human assistance during regular business hours, negating the main benefit of having a virtual...meer...
01|07|2024 Mckinsey: A new future of work: The race to deploy AI and raise skills in Europe and beyond
To gain the full productivity benefits of generative AI and other technologies, Europe and the United States will need to focus both on improving human capital and accelerating technology adoption.meer...
02|06|2024 GARTNER: "Top priorities for HR leaders 2024" (pdf)
Actionable insights to tackle challenges and plan for successmeer...
02|06|2024 SalesForce: "Inside the Sixth Edition of the State of Service"
New research reveals the top three trends driving the strategic role of customer service and field service in the age of AI and data.meer...
01|06|2024 Role of Chief Customer Officer: Ensuring that Customer-Centricity is at the Heart of Business
The digital revolution and subsequent acceleration of consumer expectations have expanded the CCO’s role to include not just customer service but also experience (CX), loyalty, and long-term engagement strategies.meer...
28|05|2024 Why AI Won’t Take Over The World Anytime Soon
Yet, a closer look at the current state of AI technology reveals that these fears,meer...
