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02|08|2021 BEST PRACTICES TO BETTER INCORPORATE THIRD-PARTY PROVIDERS IN FIELD SERVICES
Insights on the topic on how to successfully partner with third parties for field service outsourcing, meer...
05|07|2021 5 Problems And Solutions Of Adopting Extended Reality Technologies Like VR And AR
This article adresses the five of the biggest concerns around XR, and outline a safer, more ethical way forward for the technology.meer...
01|07|2021 Four Steps to Accelerate B2B CXM Maturity and Propel Stronger Growth
B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems workmeer...
06|06|2021 GARTNER:Top Customer Service and Support Predictions for 2021 and Beyond
By 2025, 40% of customer service organizations will become profit centers by becoming de facto leaders in digital customer engagement.meer...
04|06|2021 Key Trends in Service Offer Management
The biggest challenges facing Service Offer Managementmeer...
04|06|2021 The 7 habits of highly effective CX leaders
Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.”meer...
01|06|2021 Four Steps to Accelerate B2B CXM Maturity and Propel Stronger Growth
B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work.meer...
