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01|09|2021 Don’t Lose the Human Touch When Using AI and Big Data for Marketing
A company with a data-driven strategy is 6X more likely to be profitable year over year.meer...
30|08|2021 The 7 Biggest Ethical Challenges of Artificial Intelligence
How to make sure that artificial intelligence isn’t doing more harm than good?meer...
03|08|2021 4 Drivers of Customer Loyalty — or Churn — According to Neuroscience
Critical beginnings of a relationship can impact your customer relationships for life.meer...
02|08|2021 BEST PRACTICES TO BETTER INCORPORATE THIRD-PARTY PROVIDERS IN FIELD SERVICES
Insights on the topic on how to successfully partner with third parties for field service outsourcing, meer...
05|07|2021 5 Problems And Solutions Of Adopting Extended Reality Technologies Like VR And AR
This article adresses the five of the biggest concerns around XR, and outline a safer, more ethical way forward for the technology.meer...
01|07|2021 Four Steps to Accelerate B2B CXM Maturity and Propel Stronger Growth
B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems workmeer...
06|06|2021 GARTNER:Top Customer Service and Support Predictions for 2021 and Beyond
By 2025, 40% of customer service organizations will become profit centers by becoming de facto leaders in digital customer engagement.meer...
