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04|01|2021 The Right Way to Manage Customer Churn for Maximum Profit ,Harvard Business School
FOCUSING ON RETAINING HIGHER-SPENDING CUSTOMERS, EVEN IF THEY AREN’T AS LIKELY TO LEAVE, CAN INCREASE THE TOTAL PROFIT A COMPANY CAN REAP.meer...
03|01|2021 2021: The Year of the Customer
Empathy will become a determining factor in whether your company is perceived as a customer-centric organization, or not!meer...
02|01|2021 XAAS (anything-as-a-service) CHANNEL OPTIMIZATION?“
Top Challenges with XaaS Channel Optimizationmeer...
01|12|2020 Gartner belicht zes uitdagingen voor tech- en service provider(TSP's)
"Krachten buiten de invloedssfeer van TSP's vragen om een reactie: aanpassen om te gedijen of moeite hebben te overleven"meer...
01|12|2020 World Economic Forum : "The Future of Jobs Report"
This report uses a unique combination of qualitative and quantitative intelligence to expand the knowledge base about the future of jobs and skills.meer...
01|12|2020 7 Strategies To Give Your Organization The Competitive Advantage For 2021
Master The Game Of Business Competitionmeer...
02|11|2020 ARTIFICIAL INTELLIGENCE IS THE FUTURE, AND THE FUTURE IS NOW
Review of the business challenges that companies face, the transformation and implementation of AI into the support call center, and some solutions that could be beneficial for companies moving forward.meer...
