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02|10|2020 Guide to Keeping Your Customers: 24 Customer Retention Strategies
5% increase in customer retention can increase a company’s profitability by 75%. Any investment in customer retention programs pays off in the form of higher revenue and reduced customer acquisition costs.meer...
01|10|2020 Best Practices for Increasing Service Contract Revenue
Attach and Renewal rates are the primary Key Performance Indicators that companies rely on to evaluate the success of their Service Contract and Extended Warrantymeer...
01|10|2020 9 Soft Skills Every Employee Will Need In The Age Of Artificial Intelligence (AI)
Technical skills and data literacy are obviously important in this age of AI, big data, and automation. But that doesn't mean we should ignore the human side of work – skills in areas that robots can't do so well. meer...
01|09|2020 7 Successful Ways To Use Artificial Intelligence To Improve Your Business Processes
Now more than ever, you may be looking for ways to make your business more efficient, more streamlined, more cost-effective, and better able to cope with changing market needsmeer...
01|09|2020 HOW SERVICE LEADERS CAN HELP THEMSELVES TO HIT THEIR REVENUE TARGETS
Service and Customer Success teams can find upsell opportunities on about 5-10% of their cases or projects.meer...
31|08|2020 RENEWAL VALUE MANAGEMENT New Business Requirements in a Recurring Revenue World
The ability to expand access to value and grow premium relationships with customers is absolutely essential for long term viability of technology companiesmeer...
06|08|2020 5 Key Customer Support Trends
Customer support trends that are sure to increase in popularity for the rest of 2020 — and for years to come.meer...
