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05|05|2020 CX ROI: How to Justify Improving the Customer Service Experience
To gain funding to improve the service experience, CX pros must support the KPIs of the customer service department. Improving customer satisfaction is not enough.meer...
03|05|2020 Data Is The New Oil: How Shell Has Become A Data-Driven And AI-Enabled Business
Most organizations realize data should be central to decision-making; however, leaping from knowing to doing isn’t as straightforward.meer...
07|04|2020 5 Actions to Manage Outsourced Service Impacts Due to Coronavirus and COVID-19
Gartner: how to mitigate the impact of this Corana pandemic in your major outsourcing deals. In this research note, Gartner provide five key steps to use in collaboration with providers to minimize the impact to your...meer...
06|04|2020 9 Future Predictions For A Post-Coronavirus World
As the ripple of COVID-19 careens around the globe, it’s forcing humankind to innovate and change the way we work and live.meer...
04|04|2020 What is "Anything As A Service"( XaaS ) Channel Optimization?
XaaS channel optimization is about the “as-a-service” subscription offerings which are sold through, sold with or sold to a partner in order to meet a customer’s technology solution business requirements. Ideally optimizing the...meer...
03|04|2020 Gartner:Growth Companies Are More Actively Collecting Customer Experience Data
Nearly 80% of growth organizations use customer surveys to collect CX data, compared with just 58% of nongrowth organizations!meer...
03|03|2020 IDC’s Top 10 Worldwide Services 2020 Predictions
These predictions are meant to help the enterprise with strategic planning within a typical five-year business planning cycle.meer...
