AFSMI-NL Nieuws
01|07|2020 Deloitte:Experience selling: Five steps to transform and deliver the right B2B experience
B2B customers—influenced by their experiences outside of work—are demanding human-centered experiences , including personalization, speed, and value-based outcomes.meer...
30|06|2020 DRIVERS FOR GROWTH IN SERVICE
Noventum Research project was aimed at learning more about how companies grow and prosper in this services-led world? meer...
05|06|2020 Noventum podcast:How High Efficiency Service Delivery models can help businesses emerging from Covid-19
Best practices and learnings about new innovative service delivery models in organisations to improve service delivery efficiency, productivity, and the overall customer experience. meer...
04|06|2020 Top 5 Field Service Trends in 2020
What will stay the same and what will change? From the explosion of self-service to a demand for privacy and data protection, your customers’ expectations are higher than ever.meer...
03|06|2020 How to Manage an Employee Who’s Struggling to Perform Remotely
Best practices and learnings for leadersmeer...
05|05|2020 CX ROI: How to Justify Improving the Customer Service Experience
To gain funding to improve the service experience, CX pros must support the KPIs of the customer service department. Improving customer satisfaction is not enough.meer...
03|05|2020 Data Is The New Oil: How Shell Has Become A Data-Driven And AI-Enabled Business
Most organizations realize data should be central to decision-making; however, leaping from knowing to doing isn’t as straightforward.meer...
