AFSMI-NL Nieuws
03|02|2020 Gartner: meerderheid CX managers verhoogt budget voor customer experience
Het Gartner Customer Experience Management Survey 2019 rapport onthult dat meer dan tweederde van de CX-leiders budgetverhogingen verwacht in 2020meer...
05|01|2020 Gartner Top 10 Strategic Technology Trends for 2020 - YouTube
Blockchain, AI security, distributed cloud, hyperautomation, multiexperience, human augmentation democratization, traceability and transparency, the empowered edge, and autonomous things drive disruption and create opportunities...meer...
02|01|2020 A Brief Guide to Customer Success
The goal of customer success is to enable effective adoption of technology and services, which can lead to contract renewal and more revenue from existing customers through upsell and cross-sellmeer...
02|12|2019 Everybody Sells Services
Research shows that a best practice of top services organizations within product companies is that their services pros demonstrate appropriate selling skills.What are the steps and best practices.meer...
03|11|2019 PWC's Global Consumer Insights Survey 2019
PwC’s 10th annual Global Consumer Insights Survey (GCIS) shows that in addition to the traditional return on investment (ROI) metrics used to determine a company’s success, we need to introduce another metric, one with a laser...meer...
01|11|2019 How to Evolve from a Technology Provider to a Managed Technology Services Provider
The Key to Tech Revenue Growth is Technology Servicesmeer...
07|10|2019 The ROI of Customer Experience [Facts, Figures, Tips & More]
Many studies highlight relationships between financial metrics and customer experience. However, this is difficult to measure. It’s hard to quantify the return your business can expect when investing in customer experience, and...meer...
