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20|08|2019 Gartner Says AI Augmentation Will Create $2.9 Trillion of Business Value in 2021
In 2021, artificial intelligence (AI) augmentation will create $2.9 trillion of business value and 6.2 billion hours of worker productivity globally, according to Gartner, Inc. lees verdermeer...
15|07|2019 Winning the Hearts and Minds of Employees — the Other Half of Total CX Performance
A customer experience strategy is only as good as a company’s ability to effectively and consistently deliver it. meer...
23|06|2019 Gartner Announces Rankings of the 2019 Supply Chain Top 15 for Europe
Inditex Takes Top Spot and Unilever Becomes the First Ever European Supply Chain Company to Join the “Masters” Categorymeer...
20|06|2019 Richard van Hooijdonk:Om de planeet te redden, moeten bedrijven hun toeleveringsketens groener maken
Bioloog en documentairemaker David Attenborough zegt: We staan aan de vooravond van een door mensen veroorzaakte wereldrampmeer...
29|05|2019 Why Every Business Leader Needs to Experience How a Customer Feels
The recent CustomerThink research study, “Customer Experience at a Crossroads: What Drives CX Success?”, reinforces the need for a deeper emotional connection strategymeer...
10|04|2019 Only 20 percent of support teams provide self service and other customer experience trends
New Zendesk Customer Experience Trends Report 2019, the main findings of the report, what’s driving the widening gap between what customers expect and what companies can deliver and what can companies do to close the gap.meer...
09|04|2019 Measuring Call Centre Performance – 8 Metrics You Should Track
The call centre isn’t just about picking up the phone 24/7, it plays a pivotal role in supporting customers and managing their relationship with businesses. meer...
