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18|07|2018 7 powerful habits of Companies that have built customer-centric cultures
Research from Deloitte and Touche found that customer-centric companies were 60% more profitable than companies that weren’t focused on the customer.meer...
13|06|2018 "Improving response rates to survey requests sent by email "by Maurice FitzGerald
Some points that are specifically about survey requests sent by email. Here are five things you can do, in priority sequence. meer...
12|06|2018 3 Metrics to Help You Thrive in The Age of The Customer by Laura Patterson,CustomerThink
The Most Useful Customer Metrics for the Engagement Economymeer...
05|04|2018 New data: Does employee satisfaction drive customer satisfaction? Not really!
First, is there any evidence for what most people believe?meer...
05|04|2018 Harbor Research IoT Technology Trends To Watch in 2018
COLLABORATION TECHNOLOGIES WILL BE CRITICAL TO ADDRESSING END CUSTOMERSmeer...
03|03|2018 5 Innovative Use-Cases for Customer Service Transformation.
Customer experience (CX) innovation is no longer a luxury, with 89% of companies expecting to compete mostly through CX (Source: Gartner). Here are five examples of how you can innovate in customer service, and deliver winning...meer...
01|03|2018 “Lies, damned lies, and statistics.” by René Degen
We spreken gemakkelijk over “de klant.” En we nemen zonder aarzeling namens hem of haar het woord. We overschatten daarbij vaak onze eigen beperkte kennis en menen ten onrechte recht van spreken te hebben meer...
