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05|02|2018 Report: What Happens After a Good or Bad Customer Experience ,by Temkingroup
An annual analysis of which companies deliver the most and least bad experiences, how consumers respond after those experience (in terms of sharing those experiences and changing their purchase behaviors), and the effect of...meer...
07|01|2018 Net Promoter Score: Four Problems, Two Remedies ,by Bill Price
While there are many enthusiasts for NPS, the trouble is that there are 4 main problems with it: (1) NPS doesn’t answer the critical “Why?” question, so that you can take appropriate actions; (2) You need to be mindful of...meer...
18|12|2017 "Klantonderzoek, waar doe je het voor!" door René Degen
Elke bedrijf, elke organisatie, elke overheid, moet klantonderzoek doen en wil klanttevredenheid kennen. Daar is geen discussie over. Er zijn veel goede redenen voor die opvatting. Je kunt algemene tevredenheid willen meten, maar...meer...
12|12|2017 Using Customer Success to Renew More Contracts ,Posted by Julia Stegman
TSIA believes customer success is a service capability with a sales result. We’ve already talked a lot about streamlining the adoption-focused capabilities of Customer Success, ensuring that you as a technology or equipment...meer...
29|11|2017 Field Service Management Trends for 2018
Here are five field service management trends that are sure to dominate 2018meer...
05|10|2017 World’s 3 MOST Customer-Centric Companies: How do they do ,by Vivek Jaiswal
Here are our top three picks for the most customer centric companies and some lessons on how they manage to be customer-centric despite their size and diversity.meer...
29|09|2017 6 Things All Customer Centric Leaders Do,by Ian Golding
1.Talking to customers should be the highlight of any leader’s week – the ability to listen and learn; empathise and question; test new ideas and theories. Talking to customers should not be seen as a chore – or something that a...meer...
