AFSMI-NL Nieuws
19|10|2018 Is 'willingness to recommend' really 'The Ultimate Question'?
The One Number You Need to Grow. meer...
17|09|2018 Trends: Bij Kodak, Hummer, Blockbuster en Polaroid had innovatie geen prioriteit
Kodak: grootste fotografie- en filmbedrijf ter wereld delft onderspit door angst....meer...
17|08|2018 Six Leadership Levers to Create the Customer-Centered Culture
Customer focus has been largely an empty promise for many organizations. Connect customer focus to those promoting big data and you are likely to see two ideas that have simply not yet lived up to their potential. Plenty of hope...meer...
18|07|2018 7 powerful habits of Companies that have built customer-centric cultures
Research from Deloitte and Touche found that customer-centric companies were 60% more profitable than companies that weren’t focused on the customer.meer...
13|06|2018 "Improving response rates to survey requests sent by email "by Maurice FitzGerald
Some points that are specifically about survey requests sent by email. Here are five things you can do, in priority sequence. meer...
12|06|2018 3 Metrics to Help You Thrive in The Age of The Customer by Laura Patterson,CustomerThink
The Most Useful Customer Metrics for the Engagement Economymeer...
05|04|2018 New data: Does employee satisfaction drive customer satisfaction? Not really!
First, is there any evidence for what most people believe?meer...
