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09|04|2019 Measuring Call Centre Performance – 8 Metrics You Should Track
The call centre isn’t just about picking up the phone 24/7, it plays a pivotal role in supporting customers and managing their relationship with businesses. meer...
06|03|2019 The 75 Customer Service Statistics You Need to Know in 2019 and Beyond
'Why Good Customer Service Matters'meer...
05|02|2019 Harbor Research: "FUTURE PERFECT thematic trends 2019"
Open technologies will enable more fluid data sharing and interactions between and among systems, users, businesses and institutions. The opportunity lies in a new realm of services based upon the convergence of networked...meer...
05|02|2019 Klantentevredenheid : "Het erepodium" , column René Degen ,directeur Comparable
Klanttevredenheid zegt nu eenmaal niet alles. Ontevreden klanten stappen op, maar tevreden klanten gaan óók vaak zomaar naar de concurrent......meer...
07|01|2019 Trendwatcher Richard van Hooijdonk:Deze 25 tech-trends leiden de digitale transformatie in 2019
Het snelle tempo van de technologische vooruitgang heeft geleid tot opwindende tech-trends die hele bedrijfstakken kunnen revolutioneren. En als we van de afgelopen jaren iets hebben geleerd, dan is het wel dat ondernemingen die...meer...
07|01|2019 How to Successfully Grow Your Managed Services Business
4 Tips Your Managed Services Organization Can Apply Today!!!meer...
07|01|2019 9 Trends shaping the future of marketing and Customer Experience(CX) in 2019
The trap that we fall into when talking about trends is that we discount continuing trends and only focus on the new. That’s a mistake…...meer...
