AFSMI-NL Nieuws
28|02|2018 Trendwatcher Richard van Hooijdonk: De ‘Fantastic Four’: 4 tech voorspellingen voor 2018
Smartphones worden nóg slimmer, Blockchain zien we binnenkort overal, KI wordt mainstream, Slimme elektrische auto’s gaan de huidige vervuilers steeds meer vervangen meer...
12|02|2018 How Will Artificial Intelligence (AI) Impact Customer Experience?
AI it’s not just about cost savings. The number one priority for almost all contact centers is the customer experience and customer satisfaction. That’s where AI in the contact center once again steals the limelight.meer...
05|02|2018 Report: What Happens After a Good or Bad Customer Experience ,by Temkingroup
An annual analysis of which companies deliver the most and least bad experiences, how consumers respond after those experience (in terms of sharing those experiences and changing their purchase behaviors), and the effect of...meer...
07|01|2018 Net Promoter Score: Four Problems, Two Remedies ,by Bill Price
While there are many enthusiasts for NPS, the trouble is that there are 4 main problems with it: (1) NPS doesn’t answer the critical “Why?” question, so that you can take appropriate actions; (2) You need to be mindful of...meer...
18|12|2017 "Klantonderzoek, waar doe je het voor!" door René Degen
Elke bedrijf, elke organisatie, elke overheid, moet klantonderzoek doen en wil klanttevredenheid kennen. Daar is geen discussie over. Er zijn veel goede redenen voor die opvatting. Je kunt algemene tevredenheid willen meten, maar...meer...
12|12|2017 Using Customer Success to Renew More Contracts ,Posted by Julia Stegman
TSIA believes customer success is a service capability with a sales result. We’ve already talked a lot about streamlining the adoption-focused capabilities of Customer Success, ensuring that you as a technology or equipment...meer...
29|11|2017 Field Service Management Trends for 2018
Here are five field service management trends that are sure to dominate 2018meer...
