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05|04|2018 Harbor Research IoT Technology Trends To Watch in 2018
COLLABORATION TECHNOLOGIES WILL BE CRITICAL TO ADDRESSING END CUSTOMERSmeer...
03|03|2018 5 Innovative Use-Cases for Customer Service Transformation.
Customer experience (CX) innovation is no longer a luxury, with 89% of companies expecting to compete mostly through CX (Source: Gartner). Here are five examples of how you can innovate in customer service, and deliver winning...meer...
01|03|2018 “Lies, damned lies, and statistics.” by René Degen
We spreken gemakkelijk over “de klant.” En we nemen zonder aarzeling namens hem of haar het woord. We overschatten daarbij vaak onze eigen beperkte kennis en menen ten onrechte recht van spreken te hebben meer...
28|02|2018 Trendwatcher Richard van Hooijdonk: De ‘Fantastic Four’: 4 tech voorspellingen voor 2018
Smartphones worden nóg slimmer, Blockchain zien we binnenkort overal, KI wordt mainstream, Slimme elektrische auto’s gaan de huidige vervuilers steeds meer vervangen meer...
12|02|2018 How Will Artificial Intelligence (AI) Impact Customer Experience?
AI it’s not just about cost savings. The number one priority for almost all contact centers is the customer experience and customer satisfaction. That’s where AI in the contact center once again steals the limelight.meer...
05|02|2018 Report: What Happens After a Good or Bad Customer Experience ,by Temkingroup
An annual analysis of which companies deliver the most and least bad experiences, how consumers respond after those experience (in terms of sharing those experiences and changing their purchase behaviors), and the effect of...meer...
07|01|2018 Net Promoter Score: Four Problems, Two Remedies ,by Bill Price
While there are many enthusiasts for NPS, the trouble is that there are 4 main problems with it: (1) NPS doesn’t answer the critical “Why?” question, so that you can take appropriate actions; (2) You need to be mindful of...meer...
