AFSMI-NL Nieuws
02|01|2017 2017 Customer Experience Trends
Innovation that lets firms reach out and touch their customers is moving at warp speed, building on expectations that were unthinkable just five years ago. When today’s consumer has questions about your product, it is no longer...meer...
01|01|2017 Big data op je bord!
Onze voedselketen raakt steeds meer gedigitaliseerd. Een beetje boer heeft naast voedselgewassen ook allerlei sensoren op zijn akker staan, die precies in de gaten houden hoe het met de bodem is gesteld en wat de opbrengst van...meer...
28|12|2016 The 26 marketing insights for 2017*
Roland van Kralingen wijst u de weg in het nieuwe jaar. 1. It’s not about promising, it’s about delivering. 2. It’s not about brand communication , it’s about brand theatre. 3. It’s not about benchmarks, it’s about being...meer...
02|08|2016 Spi Research results 2016 : Professional Services(PS) Excellence ,the 5 KPI's....
What the latest benchmark reveals about professional services With the economy still showing sluggish growth and competition growing, professional services executives must double-down their efforts to improve service delivery...meer...
17|07|2016 THE AGE OF THE BRILLIANT SERVICE PROFESSIONAL By James “Alex” Alexander, Ed.D.
High-performing Service Professionals are where the action is, orchestrating a superb customer experience, proactively preventing problems before they occur, and leveraging relationships to rock out customers and lock ou the...meer...
15|06|2016 Four scenarios to stress test your strategy (IMD Business School)
How digital disruption might change the business world by 2025 By Michael Wade ,IMD Lausanne meer...
10|02|2016 De toekomst van Banen:The Future of jobs,a must read......
Met de huidige stand van de technologie kan bij een gemiddelde onderneming 45% van de activiteiten worden geautomatiseerd c.q. gerobotiseerd.meer...
