AFSMI-NL Nieuws
18|12|2017 "Klantonderzoek, waar doe je het voor!" door René Degen
Elke bedrijf, elke organisatie, elke overheid, moet klantonderzoek doen en wil klanttevredenheid kennen. Daar is geen discussie over. Er zijn veel goede redenen voor die opvatting. Je kunt algemene tevredenheid willen meten, maar...meer...
12|12|2017 Using Customer Success to Renew More Contracts ,Posted by Julia Stegman
TSIA believes customer success is a service capability with a sales result. We’ve already talked a lot about streamlining the adoption-focused capabilities of Customer Success, ensuring that you as a technology or equipment...meer...
29|11|2017 Field Service Management Trends for 2018
Here are five field service management trends that are sure to dominate 2018meer...
05|10|2017 World’s 3 MOST Customer-Centric Companies: How do they do ,by Vivek Jaiswal
Here are our top three picks for the most customer centric companies and some lessons on how they manage to be customer-centric despite their size and diversity.meer...
29|09|2017 6 Things All Customer Centric Leaders Do,by Ian Golding
1.Talking to customers should be the highlight of any leader’s week – the ability to listen and learn; empathise and question; test new ideas and theories. Talking to customers should not be seen as a chore – or something that a...meer...
19|09|2017 Promises, promises… by René Degen,Comparable
Een prikkelend artikel over de waarde van het klanttevredenheidsonderzoek....meer...
05|06|2017 Gartner Announces Rankings of the 2017 Supply Chain Top 25
Unilever topped the Supply Chain Top 25 ranking for the second consecutive year in 2017, followed by McDonald's, Inditex, Cisco and H&M (see Table 1). Two new companies made the Supply Chain Top 25, with Nokia rejoining after a...meer...
