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02|10|2024 Lessons from Amazon, Walmart, and Zara: How Operational Excellence Can Improve Customer Experience
How businesses that master the balance between operations and CX can outperform their competitors, using real-world examples from companies like Amazon and Zara.meer...
01|10|2024 McKinsey : The evolution of customer care: AI and the Gen Z effect
Gen Z’s influence on consumer behavior and employment trends is driving contact center leaders to integrate AI, adapt to market changes, and implement holistic strategies for customer care.meer...
01|10|2024 Stop Managing, Start Coaching
Transformational Shifts To Boost Employee Effectivenessmeer...
04|09|2024 [VIDEO] Want to get better results? Let someone else drive!
Do you love control? Do you being in charge, knowing what's going on, and delegating tasks to others? You might be stifling your own success.....meer...
04|09|2024 How IoT Will Solve the Ageing Workforce Crisis (pdf)
Does solving the biggest challenge we face today, set us up for a brighter future tomorrowmeer...
02|09|2024 CX ROI Handbook: Connecting Business Outcomes and Customer Outcomes
Customer outcomes never differ from business outcomes, and vice versameer...
01|09|2024 19 Amazing Generative AI Tools For Everyday Tasks And Activities
Tools that could be particularly helpful in helping us save time on daily chores and activities, which can then be spent doing things that are more exciting and rewarding.meer...
