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01|09|2024 19 Amazing Generative AI Tools For Everyday Tasks And Activities
Tools that could be particularly helpful in helping us save time on daily chores and activities, which can then be spent doing things that are more exciting and rewarding.meer...
29|08|2024 Why Customer Feedback Loops Should Be Part of Your Growth Strategy
Key highlights of collecting, measuring, and analyzing customer feedbackmeer...
02|07|2024 Gartner Report: Strategy and Leadership Predictions for Service and Support Leaders in 2024(pdf)
Gartner:We expect that customer service and support leaders who leverage generative AI to enable human contact will be more successful than those who leverage it to reduce human contact by eliminating assisted service.meer...
01|07|2024 Customer Service in the Age of 24/7
As of 2024, 78% of consumers say that even when they’re able to connect with a 24/7 virtual assistant, they still require additional human assistance during regular business hours, negating the main benefit of having a virtual...meer...
01|07|2024 Mckinsey: A new future of work: The race to deploy AI and raise skills in Europe and beyond
To gain the full productivity benefits of generative AI and other technologies, Europe and the United States will need to focus both on improving human capital and accelerating technology adoption.meer...
02|06|2024 GARTNER: "Top priorities for HR leaders 2024" (pdf)
Actionable insights to tackle challenges and plan for successmeer...
02|06|2024 SalesForce: "Inside the Sixth Edition of the State of Service"
New research reveals the top three trends driving the strategic role of customer service and field service in the age of AI and data.meer...
