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01|11|2023 Deloitte research report: The skills-based organization: A new operating model for work and the workforce
The most fundamental building block of work—the job could be hampering many organizations. Instead, many are now applying skills-based models to meet the demand for agility, agency, and equity. meer...
31|10|2023 Customer Support 2.0: How Virtual Assistants and Chatbots Are Redefining Service
Virtual assistants and Chatbots not only save customers valuable time but also enable businesses to handle a larger volume of customer interactions simultaneouslymeer...
30|10|2023 Customer Service in Statistics 2023
88% of customers have higher expectations than ever before......meer...
04|10|2023 Customer Interaction: 7 Lessons for Lowe’s—Or Any Company That Sends Net Promoter Surveys
A survey asks about a customer’s interactions, but it is also in itself an interaction. Many companies seem to have forgotten that fact....meer...
03|10|2023 IFS Report : Business case : investment Field workforce planning and scheduling solution
Discover the top 10 questions asked when evaluating solutions to ensure it delivers maximum value to your business.meer...
02|10|2023 PWC publication:Beyond the back office: How managed services partnerships drive outperformance
New research shows how leading companies go beyond “old-school” notions of managed services to close talent gaps, keep pace with technology, and innovate for strategic advantage.meer...
02|10|2023 McKinsey :The state of AI in 2023: Generative AI’s breakout year
As organizations rapidly deploy generative AI tools, survey respondents expect significant effects on their industries and workforcesmeer...
