< Promises, promises… by René Degen,Comparable

6 Things All Customer Centric Leaders Do,by Ian Golding

1.Talking to customers should be the highlight of any leader’s week – the ability to listen and learn; empathise and question; test new ideas and theories. Talking to customers should not be seen as a chore – or something that a leader is ‘too busy Looking back through my articles over the last few months, a great number have made the connection between strong, customer centric leadership and the ability to drive an effective and sustainable approach to Customer Experience. It is no secret that I am a huge admirer of Jeff Bezos, the founder of Amazon – in May I wrote an article explaining why. I followed that up a couple of weeks ago by sharing Amazon’s 14 Leadership Principles – they help to validate my admiration for the company and their CEO.

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Lees verder: link Customerthink

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