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11 Ways to Use Chatbots to Improve Customer Service

Tomorrow’s chatbots will inevitably reach new levels of sophistication, with a deeper ability to understand customer intent, emotions, and preferences.

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From providing on-demand support around the cloud to automatically setting appointments, the following are 11 ways that organizations can use chatbots to improve customer service.

1. Instant Customer Support

One of the primary benefits of using chatbots is their ability to provide instant customer support. Chatbots can handle routine queries and FAQs, allowing businesses to provide round-the-clock assistance without requiring human intervention. This ensures....read more

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