3 Ways Generative AI Will Reshape Customer Service

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< Taking Customer Success from Art to Science
02|10|2023 09:03 Leeftijd: 1 year
Categorie: Home, AFSMI-NL

3 Ways Generative AI Will Reshape Customer Service

What will this emerging technology mean for service teams? Here are early thoughts.

Generative AI is about to take service operations to the next level of efficiency and personalization. With generative AI layered onto Einstein for Service and Customer 360, we’ll have the ability to automatically generate personalized responses for agents to quickly email or message to customers.

Read the whole article here