5 Customer Service Trends You Need to Watch (by salesforce)

Research shows that 65% of customers expect companies to adapt to their needs, and technologies like generative AI will play a major role in meeting those evolving expectations.

1. Self-service will get smarter

Generative AI will help you deliver great customer self-service, with super-powered chatbots and auto-generated knowledge base articles. AI-driven chatbots will play an important role in responding to simple customer issues, freeing agents to spend more time on high-complexity, high-value interactions.....

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5 Customer Service Trends You Need to Watch (by salesforce)

Research shows that 65% of customers expect companies to adapt to their needs, and technologies like generative AI will play a major role in meeting those evolving expectations.