< Gartner: Supply Chain Top 25 Field Report: Digital and Talent Trends

5 Field Service Trends to Watch in 2023

Making an emotional connection with customers is critical.

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Five key field service trends we feel are helping fuel this growth in 2023.

1. Direct-to-Home Service

Many companies pivoted to contactless options (such as self-checkout, curbside pick-up, and home delivery) to continue to service customers during the pandemic. This maximized the health and safety of employees and customers while minimizing impact on service delivery. Now many customers prefer — and even demand — these convenient options and the providers who offer them.

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