5 Innovative Use-Cases for Customer Service Transformation.

Customer experience (CX) innovation is no longer a luxury, with 89% of companies expecting to compete mostly through CX (Source: Gartner). Here are five examples of how you can innovate in customer service, and deliver winning CX.

source:customerthink.com

1. Goodbye, IVR Music

Being put on hold for a long time is “extremely frustrating” or “frustrating” for 84% of consumers (Source: Accenture survey). But consumers need to fret no more lees verder

Een paar redenen om lid te worden van AFSMI

5 Innovative Use-Cases for Customer Service Transformation.

Customer experience (CX) innovation is no longer a luxury, with 89% of companies expecting to compete mostly through CX (Source: Gartner). Here are five examples of how you can innovate in customer service, and deliver winning CX.