9 Trends shaping the future of marketing and Customer Experience(CX) in 2019

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< Gartner presenteert Top-10 trends voor Infrastucture&Operations leiders
07|01|2019 09:07 Leeftijd: 6 yrs
Categorie: Home, AFSMI-NL

9 Trends shaping the future of marketing and Customer Experience(CX) in 2019

The trap that we fall into when talking about trends is that we discount continuing trends and only focus on the new. That’s a mistake…...


Turning Voice of the Customer insights into Action in Real Time.

◾Many companies start out with a great strategy, but they get caught up in analysis paralysis, or fail to turn VoC feedback into action.

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