Cost-Effectively Scaling Customer Success

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Cost-Effectively Scaling Customer Success

The Five Efficiencies of Scaling Customer Success

1.Analytics:

This starts with an adoption framework. Knowing the right data and metrics to measure will help your organization capture the right descriptive analytics so that you know who is using your technology. Descriptive analytics allow you to know if the customer is becoming dependent. In addition, tracking outcome analytics lets you know if the customer is going to receive value and achieve their stated outcome. This helps source the size of your teams so you know when and where to engage.

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