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04|10|2023 09:32 Leeftijd: 340 days
Categorie: Home, AFSMI-NL
Categorie: Home, AFSMI-NL
Customer Interaction: 7 Lessons for Lowe’s—Or Any Company That Sends Net Promoter Surveys
A survey asks about a customer’s interactions, but it is also in itself an interaction. Many companies seem to have forgotten that fact....
It can be maddening for customers when they take the time to provide helpful feedback, only for the company to respond with zero acknowledgment or even just a “thank you.”
