Customer Service in the Age of 24/7

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01|07|2024 13:21 Leeftijd: 108 days
Categorie: Home, AFSMI-NL

Customer Service in the Age of 24/7

As of 2024, 78% of consumers say that even when they’re able to connect with a 24/7 virtual assistant, they still require additional human assistance during regular business hours, negating the main benefit of having a virtual assistant, that’s always available.

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