CX ROI Handbook: Connecting Business Outcomes and Customer Outcomes

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02|09|2024 11:34 Leeftijd: 88 days
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CX ROI Handbook: Connecting Business Outcomes and Customer Outcomes

Customer outcomes never differ from business outcomes, and vice versa

Customer outcomes are why your business exists. — Providing value for their needs. — Their funding fueling your life. — Their preference is your growth. — Their expansion fueling investors. — Their responses guiding your strategies.

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