CX ROI: How to Justify Improving the Customer Service Experience

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05|05|2020 08:14 Leeftijd: 5 yrs
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CX ROI: How to Justify Improving the Customer Service Experience

To gain funding to improve the service experience, CX pros must support the KPIs of the customer service department. Improving customer satisfaction is not enough.

Increasing Customer Satisfaction and Loyalty is the Heart of CX Management (CXM),

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