Field Service Management Trends for 2018

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29|11|2017 16:15 Leeftijd: 7 yrs
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Field Service Management Trends for 2018

Here are five field service management trends that are sure to dominate 2018

1. Field service and the internet of things

Unless you have a principled anti-technology stance, you’ve probably heard of the internet of things, or IoT. The IoT consists of anything with the ability to connect to the internet, and that includes many assets serviced by field technicians, from HVAC systems, to engines, to milling machines.

Technology research firm Gartner goes so far as to suggest that service companies should consider adapting their processes to the IoT (research is available to Gartner clients).   Lees verder