Gartner :The Future of Customer Service

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30|03|2024 12:37 Leeftijd: 244 days
Categorie: Home, AFSMI-NL

Gartner :The Future of Customer Service

5 Trends Will Transform Customer Service

Forward-looking customer service and support (CSS) organizations are shifting from a reactive strategy designed to limit costs to a predictive strategy that delivers additional value to customers.

Read the Gartner publication here (pdf)