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How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology

60% of consumers choose to purchase from a brand over another based on the service they expect to receive

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Here are some strategies for using the Six Sigma methodology for optimal customer satisfaction. 1. Focus on the Customer The customer is the heart of the customer experience. So, every attempt to improve the CX should focus on your target customers. To do this, you must understand them, their needs, and what makes them loyal.

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