Introducing 5 New Self Service Metrics

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< Optimizing Self-Service: Lessons Learned from Our Chatbot Journey
02|04|2022 14:56 Leeftijd: 2 yrs
Categorie: Home, AFSMI-NL

Introducing 5 New Self Service Metrics

Why are "Traditional Agent Performance Metrics" No Longer Relevant?

What Is Call Deflection?

Call deflection occurs when a customer’s enquiry is routed to an alternative service channel. The goal of call deflection is both to ensure that customers receive the answers they are seeking in the most efficient manner, and ...

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