Measuring Call Centre Performance – 8 Metrics You Should Track

The call centre isn’t just about picking up the phone 24/7, it plays a pivotal role in supporting customers and managing their relationship with businesses.

If customer interactions are handled poorly at the call centre, it would drive customers away, turn off prospects and weaken the reputation of any brand.

How Do You Measure Your Call Center Performance?

Calling for support is one of the main ways customers will interact with your business. Since a single experience can make or break a customer’s relationship with your company, it is important to know whether or not your call centre is consistently delivering excellent service.

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Measuring Call Centre Performance – 8 Metrics You Should Track

The call centre isn’t just about picking up the phone 24/7, it plays a pivotal role in supporting customers and managing their relationship with businesses.