Only 20 percent of support teams provide self service and other customer experience trends

New Zendesk Customer Experience Trends Report 2019, the main findings of the report, what’s driving the widening gap between what customers expect and what companies can deliver and what can companies do to close the gap.

Five key points that emerge from the report:

Customers already expect seamless, fully integrated omnichannel support

◾No matter what channel customers are talking to businesses on (email, phone, web etc) they want to have one continuous, seamless conversation with the brand in question and don’t want to have to repeat themselves or replay what their issues are. Lees verder

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Only 20 percent of support teams provide self service and other customer experience trends

New Zendesk Customer Experience Trends Report 2019, the main findings of the report, what’s driving the widening gap between what customers expect and what companies can deliver and what can companies do to close the gap.