< Oracle:What’s Next in Field Service
01|04|2022 14:48 Leeftijd: 3 yrs
Categorie: Home, AFSMI-NL
Categorie: Home, AFSMI-NL
Optimizing Self-Service: Lessons Learned from Our Chatbot Journey
Best practices,do's and dont's with Chatbox technology and 4 lessons learned while working to improve customer self-service.
Lesson #1: Consistently look at reporting to determine the success of customer self-service efforts. Knowing your cost per contact is critical to understanding the true value of this technology.