Optimizing Self-Service: Lessons Learned from Our Chatbot Journey

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01|04|2022 14:48 Leeftijd: 2 yrs
Categorie: Home, AFSMI-NL

Optimizing Self-Service: Lessons Learned from Our Chatbot Journey

Best practices,do's and dont's with Chatbox technology and 4 lessons learned while working to improve customer self-service.

Lesson #1: Consistently look at reporting to determine the success of customer self-service efforts. Knowing your cost per contact is critical to understanding the true value of this technology.

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