PWC's Global Consumer Insights Survey 2019

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03|11|2019 15:19 Leeftijd: 5 yrs
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PWC's Global Consumer Insights Survey 2019

PwC’s 10th annual Global Consumer Insights Survey (GCIS) shows that in addition to the traditional return on investment (ROI) metrics used to determine a company’s success, we need to introduce another metric, one with a laser focus on customer experience: return on experience.

Whether your organisation is in the business of household goods, health services, selling cars or financial services, delivering a superior experience will be what makes you a winner.

view findings : PWC's Global Consumer Insights Survey