SalesForce FOURTH EDITION "State of Service" Report (48 pages)

Insights from over 7.000 customer service professionals worldwide

“State of Service” report, Salesforce Research surveyed global customer service professionals to determine:

How customer service standards continue to change in the midst of crisis
Which strategies, tactics, and technologies service organizations are turning to in the new normal
How service organizations are navigating abrupt changes in their work environment
The impact and trajectory of field service during a time of social distancing