< 7 powerful habits of Companies that have built customer-centric cultures

Six Leadership Levers to Create the Customer-Centered Culture

Customer focus has been largely an empty promise for many organizations. Connect customer focus to those promoting big data and you are likely to see two ideas that have simply not yet lived up to their potential. Plenty of hope and money have been invested, but execution in both areas has been dismal. There is plenty of proof, for which a remedy is at hand.

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Research conducted by Indiana State University, American Society for Quality and others have concluded that the main barriers to success rest with management and include (a) vague direction, (b) ignorance of readily available data, (c) ignorance and absence of a system to achieve customer-centered change and (d) failure to achieve successful execution of intent. Clearly, there is huge opportunity to better fulfill our leadership promises. All within our control.

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