Streamline Your Customer Onboarding Through Early Evaluation

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02|06|2022 14:13 Leeftijd: 2 yrs
Categorie: Home, AFSMI-NL

Streamline Your Customer Onboarding Through Early Evaluation

2022 benchmark data shows that 55% of organizations have created a customer journey map. However, only 4.7% of these organizations include the customer in the journey creation exercise.

To improve the customer experience, you need to identify the moments that matter along the journey and understand how the journey may differ based on various customer attributes...

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