The 7 habits of highly effective CX leaders

Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.”

Highly effective CX leaders are proactive: they don’t overly focus on the negative parts of CX that they cannot control. Take the case of a really difficult customer who probably made a mistake in the online order procedure and then tries to pass off that mistake to a faulty website. There are two ways to react to that.....

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The 7 habits of highly effective CX leaders

Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.”