The 75 Customer Service Statistics You Need to Know in 2019 and Beyond

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< Harbor Research: "FUTURE PERFECT thematic trends 2019"
06|03|2019 15:41 Leeftijd: 6 yrs
Categorie: Home, AFSMI-NL

The 75 Customer Service Statistics You Need to Know in 2019 and Beyond

'Why Good Customer Service Matters'

Nice statistics  to share with your team, use them to start conversations with your colleagues, study them and take them to heart.

1.By 2020 customer experience will overtake price and product as the main differentiator between; competitors. [Source: Walker].

2.A $1billion company can generate an average $823 million revenue increase in three years with only a moderate enhancement in customer experience. [Source: Temkin]

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